Sales Terms & Conditions

Welcome to Rock Tracy. These Sales Terms and Conditions (“Terms”) apply to all purchases made on our website, rocktracy.com. By placing an order, you agree to be bound by the following terms and conditions, so we encourage you to read them carefully.

1. Products and Availability

All products listed on Rock Tracy are subject to availability. While we make every effort to keep our stock information accurate, we cannot guarantee that an item will be available at the time of purchase. In the event a product becomes unavailable after you place your order, we will notify you as soon as possible and provide a refund or alternative option.

2. Pricing and Payment

All prices are listed in USD unless otherwise noted and are inclusive of applicable taxes where required. Prices may change without notice, but changes will not affect orders that have already been confirmed.

We accept major credit cards, debit cards, PayPal, and other secure payment methods. Your payment must be authorized before we process and ship your order.

3. Order Confirmation

After placing an order, you will receive an email confirmation with the details of your purchase. This email does not signify our acceptance of your order. Acceptance and completion of the contract will occur once your order has been shipped and you receive a shipping confirmation email.

4. Shipping & Delivery

Delivery times are estimates and may vary based on location, customs clearance, and shipping service delays. Rock Tracy is not responsible for delays once the item has been handed to the courier. Please refer to our Delivery and Return Policy for full shipping terms.

5. Returns & Refunds

We accept returns within 14 days of receiving your item, provided the shoes are unworn and in original packaging. Return shipping costs may be the customer’s responsibility unless the return is due to an error or defective product. Please contact [email protected] to initiate a return. See our full return policy for details.

6. Cancellations

Orders can be canceled within 12 hours of placement. Once an order is processed or shipped, it cannot be canceled. If you wish to make changes, please email us immediately at [email protected].

7. Intellectual Property

All content on our website, including text, images, logos, and product designs, is the property of Rock Tracy or its licensors and may not be copied, reproduced, or distributed without our express written consent.

8. Limitation of Liability

To the maximum extent permitted by law, Rock Tracy is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website. Our total liability shall not exceed the amount you paid for the item(s) purchased.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Rock Tracy operates, without regard to its conflict of law principles.

10. Contact Us

If you have any questions or concerns about your order or these terms, please don’t hesitate to reach out to us at [email protected]. Our customer support team is here to help you.

Thank you for shopping with Rock Tracy — where style, comfort, and service come together.