Delivery and Return

At Cyriol Lucas, our goal is to provide you with a seamless and satisfying shopping experience from start to finish. Whether you’re purchasing a timeless staple or a trend-setting dress, we’re committed to ensuring your order is delivered efficiently and handled with care. Please read our Delivery and Return Policy carefully to understand how we process and support your orders.

1. Delivery Information

We ship to most regions worldwide using trusted carriers such as DHL, UPS, FedEx, and local postal services, depending on your location and selected shipping method.

Processing Time:

Orders are typically processed within 1-3 business days. During peak seasons or promotional periods, processing times may be extended slightly.

Estimated Delivery Time:

  • Domestic Shipping: 5–8 business days
  • International Shipping: 10–20 business days (depending on customs and location)

Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your delivery in real time.

Shipping Fees:

Shipping charges are calculated at checkout based on your location, order weight, and selected delivery option. International customers may be responsible for additional duties, taxes, or customs fees imposed by their local government.

2. Return Policy

We want you to love your purchase. If you are not fully satisfied, you may request a return within 30 days of receiving your order, provided that the item is eligible.

Return Conditions:

  • Items must be unworn, unwashed, and in original condition
  • All tags must be attached and original packaging included
  • Items marked as final sale, customized, or intimates (e.g., undergarments, bodysuits) are non-returnable unless defective

To initiate a return, please contact our customer care team at [email protected] with your order number, item(s) to be returned, and reason for return. Our team will guide you through the return process and provide a return address if applicable.

Refunds:

Once we receive and inspect your returned item(s), we will process a refund to your original method of payment within 7–10 business days. Please note that original shipping fees are non-refundable, unless the return is due to our error (e.g., defective or incorrect item).

Exchanges:

If you wish to exchange an item for a different size or style, please indicate this in your return request. Exchanges are subject to item availability.

3. Damaged or Incorrect Items

If you receive a defective or wrong item, please notify us immediately at [email protected] with photos of the product and packaging. We will resolve the issue promptly by offering a replacement or full refund and covering any return shipping costs.

4. Questions?

For any further inquiries about delivery or returns, feel free to reach out to our team at:

📧 Email: [email protected]
🌐 Website: cyriollucas.com

We’re here to ensure your shopping experience is smooth, stylish, and worry-free.